Placeholder FAQ – At The Movies Shop
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FAQ

At The Movies Shop

Shipment and prices

Orders will be shipped using either DPD or FedEx. The shipping costs are calculated at checkout and depend on your shipping country and the number of items that you ordered.

Once your order has been shipped, you will receive a Track & Trace e-mail containing the information to track your order. With this Track & Trace information you can follow the status of your shipment.

Products or services ordered from our MOV At The Movies Webshop may be subject to import duties and taxes. You, the customer, will be responsible for payment of any such import duties and taxes. We have no control over the lenght of time your order will be held at customs for clearance and suggest that you contact customs directly for more information. 

For a list of shipping countries, rates and carriers, please visit our Shipping page.

Items in stock and pre-orders

When the ordered item is in stock, we always aim to dispatch your order as soon as possible.

The pre-order articles have an (expected) release date listed on the product page. We usually ship out these pre-order articles several days before the release date, to ensure that you will receive the record on - or as close as possible to - the release date.

If you place an order with both pre-order items and items the MOV At The Movies Shop has in stock, your entire order will be shipped on the latest pre-order date of any of the pre-ordered items. If you do not wish to wait, please place separate orders.

Change or cancel your order

If you have any questions about your order, please contact us at service@musiconvinyl.com. Please clearly mention your order number and we will do our best to assist you.

If you wish to cancel your order, please contact us at service@musiconvinyl.com quoting your order number. Please note that once our Warehouse has started preparing your order for shipment, or when you have received a shipment confirmation e-mail, we cannot cancel your order.

Returns and refunds

For questions about returns please visit our Returns page.

Orders placed via the previous webshop

Orders placed via our previous webshop (musiconvinyl.com/shop) will be processed as usual.
Older orders will not be visible in the current webshop, so for information about your order status please refer to the confirmation email(s) you've received.

If you have any remaining questions about your (older) orders, please don't hesitate to contact us via service@musiconvinyl.com.

Numbered Items

When the product page specifies that the first ‘x’ amount of orders receive low numbers, the number on your article will not correspond to the consecution of orders placed.

For example: the first 100 orders will receive a low number, but that does not mean that the first order will receive item 0001, the second order will receive 0002, etc. In this case the first 100 orders will receive a low number, but these low numbered items are shipped out at random amongst those first 100.

Vinyl Colour differs

By buying a product from our shop, you’re buying a great product which has been made
with care. But vinyl is a delicate product, and each pressing is unique!

This means that some products can differ from how they look on our website compared with the physical product. On our website, we create mock-ups with give the best possible representation of our product. However, due to the unique pressing process of some off these products, we can never guarantee that this looks exactly the same. This can mean that colours might differ slightly from the represented colour on our website. Please make sure to keep this in mind when shopping on our website.

To sum up, it can indeed differ slightly from the picture on our website, but it also means you have a true one of a kind, very rare copy!

Music On Vinyl

Remaining questions

For questions not regarding your order, shipment, or the At The Movies Shop, please contact us via info@musiconvinyl.com or refer to the following page: Music On Vinyl - About Us.